NHS Greater Glasgow and Clyde      

View forthcoming Meetings & Events

"There is nothing new about involving people in NHS Greater Glasgow and Clyde - it is about bringing the views of the public and patients into planning, delivery and development of NHS services."

Peter Hamilton, Chair, NHS Greater Glasgow and Clyde Involving People Committee

"When you are ill, policies and big ideas don’t count for much - what is important is that you are treated with respect and listened to.  Involving people in NHS Greater Glasgow and Clyde is a continuous process – a steady drizzle of the views and opinions of patients and communities, all gradually altering our services bit by bit.  The end result of these many small changes may be nothing less than the complete transformation of the NHS."

It’s your NHS...and we want to make it easier for you to have your say on how local services are run and delivered - now and in the future.

For many years, individual NHS departments and services have been involving patients and carers in decision-making and making real efforts to keep the public informed of the latest developments and changes. 

Now we want to apply high standards of communication and engagement developed by front-line staff consistently across all of NHS Greater Glasgow and Clyde.

Key Actions for 2008 / 09

Further Work Required includes:

1. Preparation for the introduction of the national Better Together programme so that there is a consistent approach to surveying patient experience and applying the feedback to service development
2. Completion of NHSGGC’s PFPI Framework which encapsulates the vision for PFPI and sets out a range of challenges and key actions that will have to be addressed in the period to 2010 – this will include priorities identified by stakeholders
3. Generating greater awareness of the role and impact of PPFs
4. Public engagement and consultation in the delivery of new hospitals and services
5. Encouraging greater involvement through NHS 60 events
6. Dealing with the needs of hard to reach groups – particularly in relation to low literacy levels
7. Offering a variety of consultation techniques to ensure that groups and individuals are able to have their say in a way that meets their needs
8. Monitoring mailing lists and consultation responses to ensure that we are providing equality of access
9. Recognising the difference between Patient Focus and Public Involvement – this means that our services must comprehensively focus on the former, whereas collectively we aim to facilitate and encourage the latter